At jom918, we believe that the joy of gaming only means something when done in a healthy and controlled way. Our Responsible Gaming Policy is more than an obligation — it is our sincere commitment to every member.
Online gaming should be a source of entertainment — not stress. Responsible gaming means playing within your own control: knowing the limits to set, understanding the risks involved, and always prioritising your own and your family's well-being above all else.
Jom918 provides a wide range of tools and resources to help you maintain full control over your gaming activity. From daily deposit limits to self-exclusion options, all these features are designed specifically to protect our members — including those who may be struggling with self-control in gambling.
We also recognise that gambling addiction is a serious mental health issue. It can happen to anyone regardless of background, income level, or gaming experience. That is why jom918 is always ready to help members get the support they need — whether through in-platform self-management tools or referrals to professional support agencies in Malaysia.
Important Reminder: The jom918 platform is exclusively for individuals aged 18 years and above. We actively support policies against gambling by children and underage teenagers. If you suspect someone underage is using this platform, please report it to our support team immediately.
We provide a range of control tools that you can activate directly through your account — easy, fast, and effective.
Set daily, weekly, or monthly deposit limits to ensure you do not exceed your predetermined budget. These limits take effect immediately and can only be decreased, not increased instantly.
Enable play time reminders so you always know how long you've been on the platform. When the time limit is reached, the system will notify you and encourage you to take a break.
The option to exclude yourself from the platform for a set period — from 24 hours up to 6 months or permanently. During this period, you will be unable to access your account or place any wagers.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, you will be unable to place new bets until the limit period expires.
Use the short-term break mode, ranging from 24 hours to 6 weeks, if you feel you need a breather without fully closing your account. It's the best way to restore balance without making a drastic decision.
Receive automatic notifications when you are approaching your set limit, or when your account shows unusual gaming patterns. Our monitoring system is always active to keep you safe.
Gambling addiction often develops slowly and goes unnoticed. Recognising the early signs is the most important first step toward recovery. Here are the warning signals to watch for in yourself or a loved one:
If you or someone you know is showing 3 or more the above signs consistently, this is a serious indication that professional help may be needed. Do not wait for the situation to worsen.
Ask yourself these questions honestly:
Have you ever gambled with money meant for daily necessities?
Have you ever lied about your gambling activities or spending?
Has gambling caused conflicts in relationships or problems at work?
If "Frequently" dominates your answers, we encourage you to contact the jom918 support team or seek professional help.
The process of setting safety limits at jom918 is designed to be as simple as possible, so you can protect yourself in under 2 minutes.
Access your jom918 account via our website or mobile app using your login credentials.
Click the profile icon at the top right of the screen, then select the "Account Settings" or "Responsible Gaming" menu.
Select the type of limit you wish to set — deposit limit, loss limit, playtime limit, or self-exclusion mode.
Enter your desired limit value and confirm with an OTP code. Your limit will take effect immediately upon confirmation.
Safety limits that have been set can only be decreased immediately. Should you wish to increase your limit, a mandatory 7-day waiting period applies to ensure your decision is made carefully and not out of impulse.
Here are answers to the most frequently asked questions by jom918 members regarding responsible gaming and self-protection tools.